Cancellation and refunds

This page explains how paid KNOWMO memberships are billed, how to cancel, and when a payment is refunded. It's part of our terms of use. KNOWMO is run by Ghosty Labs LLC. The token check, the public results and The Receipt are free, and never charged.

How billing works

• Paid memberships are billed in advance, in US dollars (USD), by card through Stripe.
• A membership renews automatically at the end of each month, or each year on a yearly plan, until you cancel.
• Before you pay, we show the price, how often you'll be charged, and any free trial.
• Your card statement shows “KNOWMO”.
• Your card number goes to Stripe, never to us.

Free trials

When an offer includes a free trial, it says when the trial ends, or what has to happen first, and what you'll be charged after it. We email you at least 3 days before your card is first charged. Cancel before then and you pay nothing.

Cancelling

• Cancel any time from your account page, or email hello@knowmo.app from the address on your account.
• Cancelling stops the next renewal. You keep access until the end of the period you've paid for.
• There's no fee to cancel.

Refunds

• Payments aren't refundable, the first one included, and we don't refund the unused part of a month or year, except where the law requires it. When you cancel, you keep access until the end of the period you've paid for, and you're not charged again.
• A charge made in error, such as a double charge or a renewal after you cancelled, is always refunded in full.
• If we end your membership or stop the plan you pay for, we refund the unused part of the period you paid for, unless we end it because you broke our terms or disputed a charge with your bank, or to protect the service.

KNOWMO sells information, not results. Calls can lose money, and how a call or a trade turned out never makes a payment refundable. Stripe's payment page asks you to tick that you agree to this before you pay.

If a charge looks wrong

Email hello@knowmo.app from the address on your account, with the date and amount of the charge. We reply within 2 business days. A refund goes back to the card you paid with; banks usually take 5 to 10 business days to show it. If that card is closed and the refund comes back to us, we arrange another way with you by email, at the address on your account.

Please write to us before disputing a charge with your bank: we can usually fix it faster. If you dispute a charge instead, we may end the membership it paid for.

Failed payments

If a renewal payment fails, we try again over the following days and email you. If it still fails, your access pauses until the membership is paid or cancelled.

Price changes

If the price of your membership goes up, we email you at least 30 days before the new price applies to you, and you can cancel before then.

What you get, and when

A membership is a digital service. Access starts as soon as your payment goes through, on KNOWMO's member pages and in the private channels your plan includes. Nothing is shipped. Everything KNOWMO publishes is information, never investment advice.

Contact

hello@knowmo.app
Ghosty Labs LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States